Return Policy

WARRANTY – RETURNS – REFUNDS – RIGHT OF WITHDRAWAL

The items offered by Elegante Lumière are new and guaranteed against any manufacturing defect. They are identical to those available in traditional stores and come from our carefully selected partner suppliers and publishers.

If a product is defective or does not match its description, the buyer has 30 business days from receipt of the item to request an exchange or a refund. If the last day of the period falls on a Saturday, Sunday or public holiday, the period is automatically extended to the next business day.

Return conditions: For a return request to be accepted, the customer must send the item back in its original condition, unused and in its original, intact packaging. This includes all accessories, manuals and any documents (the item must be in its original cellophane packaging and accompanied by the corresponding invoice).

In case of a defect, the buyer must send proof of the defect(s) to the following address:, including a detailed description and photos of the defects found. The return must be accompanied by a tracking number, and the customer must inform Elegante Lumière of the delivery service used.

Right of withdrawal and refund: If the right of withdrawal is exercised, Elegante Lumière will fully refund the amounts paid by the customer, at no additional cost, except for return shipping costs, which remain the buyer’s responsibility. The refund will be issued within a maximum of 30 business days from receipt of the returned items.

Return policy exclusion: Personalized products, made to the customer’s specific request, cannot be returned or refunded. They are not covered by our return policy.

Shipping costs for returning items to our warehouses in France are the customer’s responsibility.

The return address and additional information will be provided by email. If a refund is issued, it will be made within a maximum of 30 days after receipt of the returned package. No cash-on-delivery shipments will be accepted, regardless of the reason.

How long does it take to receive a refund?
In general, a refund takes between 7 and 14 business days, but this may vary depending on the payment method and the company.

How do I return an item?
To return an item, each order must be accompanied by the return form, sent by email together with a photo of the item.

Contact: info@elegantelumiere.com